EPX Transit LLC is committed to protecting the privacy and confidentiality of your protected health information (PHI). In accordance with the Health Insurance Portability and Accountability Act (HIPAA), we collect, use, and disclose your health-related transit details strictly for scheduling, coordinating, and executing your non-emergency medical transportation (NEMT).

 

1. Information Collection & Use We collect only the minimum necessary information required to fulfill your transport request safely, including your name, contact details, pick-up/drop-off locations, appointment times, and specific mobility or medical equipment requirements. This data is shared exclusively with our dispatch staff, assigned drivers, and—if applicable—your healthcare facility, broker, or insurance provider for billing and coordination purposes.

 

2. Data Security We implement robust administrative, physical, and technical safeguards to protect your PHI against unauthorized access, disclosure, or loss. Our digital booking systems and communication channels comply with strict security standards.

 

3. Your Rights You have the right to request access to, correction of, or an accounting of the disclosures of your medical transit records. You also have the right to revoke this consent at any time, noting that withdrawal may impact our ability to provide specialized NEMT services.

 

By submitting your booking, you acknowledge that you have read and understand this Privacy Policy, and you explicitly consent to the handling of your transportation-related medical data as described herein.